Refund policy

We have a 30-day reprint or refund policy for misprinted/damaged/defective items, which means you have 30 days after receiving your item to request a reprint or refund. 

Because our products are made to order, we do not accept returns or exchanges for sizing issues, color preferences, or buyer’s remorse. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To be eligible for a reprint or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start the process, you can contact us at customerservice@dustdrives.com.

If your item is accepted, we’ll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a reprint or refund will not be accepted. 

You can always contact us for any return question at customerservice@dustdrives.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept refunds on sale items or gift cards.

Refunds/Reprints
We will notify you once we’ve received and inspected your item, and let you know if the reprint or refund was approved or not. If approved, and you select a refund you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at customerservice@dustdrives.com.

To help us resolve your issue quickly and effectively, it’s important to submit clear and accurate photos when reporting a problem with your order. This helps avoid follow-up requests for additional photos and speeds up the process.

Here are the types of photos we need, depending on the issue:

  • Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.
  • Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.
  • Damaged products (e.g., mugs, frames) or product defects (e.g., holes, stains): Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.
  • Orders with multiple identical products in different sizes: Make sure the photo shows the size tags along with the affected products.
  • Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.
  • Size discrepancies:
    • If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible.
    • If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size guide section found on the product page in our Product catalog.